Cancellation Policy

1️⃣ Deposit & Payment Terms • A 30% deposit is required to secure any ad-hok projects. • The remaining 70% balance will be invoiced upon project completion and can be paid online. • The invoice must be paid within 7 days of issue. 2️⃣ Booking & Availability • Services are available Monday – Friday, 9 AM – 5 PM (excluding public holidays). • Projects must be made at least 7 days in advance to allow for proper planning. • Reactive work (less than 48 hours' notice) are subject to an additional 20% fee. 3️⃣ Cancellation & Rescheduling • Cancellations made 7+ days in advance: Full deposit refund. • Cancellations made within 3-6 days of the scheduled start date: 50% of the deposit is non-refundable. • Cancellations within 48 hours of project start: Full deposit is non-refundable. • Rescheduling is subject to availability and must be requested at least 3 days before the booked date. 5️⃣ Client Responsibilities • Clients must provide necessary content, images, and brand guidelines at least 3 days before the project starts. • Delays in providing materials may result in rescheduling and additional fees. 6️⃣ Late Payments • Invoices must be paid within 7 days of issue. • Late payments will incur a 5% late fee per week. • If the balance remains unpaid for 14+ days, the project may be paused until payment is received. 7️⃣ Refund Policy • Deposits are refundable based on the cancellation terms above. • Work already completed is non-refundable once delivered.